Privacy Policy

1. Introduction

Welcome to BettaTrust.

At BettaTrust, protecting your privacy is one of our highest priorities. This Privacy Policy explains how BettaTrust (“BettaTrust,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and related services (collectively, the “Platform”).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on the services you use, we may collect:

Personal Information

• Full name
• Date of birth
• Gender (where appropriate)
• Phone number
• Email address
• Residential or business address
• Profile photograph
• National identification details (where required)
• Driver’s licence, passport, voter card or other identification documents
• Professional licences and certifications
• Employment history
• Educational qualifications
• Guarantor information (where applicable)

Business Information

For businesses we may collect:

• Business name
• CAC registration details
• Tax identification information (where applicable)
• Business address
• Business contacts
• Directors or authorized representatives
• Business verification documents

Payment Information

Payments are processed through trusted third-party payment providers.

BettaTrust generally does not store your complete debit or credit card information.

We may store:

• Payment references
• Transaction history
• Payment confirmations
• Invoice information

Device Information

We may collect:

• Device type
• Browser information
• Operating system
• IP address
• Device identifiers
• App version
• Network information

Location Information

With your permission, we may collect location information to:

• Connect you with nearby professionals.
• Improve service delivery.
• Verify service locations.
• Detect suspicious activity.

Usage Information

We may collect information regarding:

• Pages visited.
• Search history.
• Bookings.
• Messages.
• Customer reviews.
• Ratings.
• Customer support requests.

3. How We Use Your Information

We use your information to:

• Create and manage accounts.
• Verify identities.
• Conduct background screening where applicable.
• Connect customers with professionals.
• Process bookings.
• Process payments.
• Prevent fraud.
• Detect suspicious activity.
• Improve our services.
• Respond to customer enquiries.
• Resolve disputes.
• Improve platform security.
• Meet legal and regulatory obligations.

4. Professional Verification

Professionals joining BettaTrust may be required to provide additional information to enable identity verification, qualification review, reference checks, and other verification activities.

Verification information is used solely for maintaining the integrity and safety of the Platform.

5. Information Sharing

We do not sell your personal information.

We may share information with:

• Payment providers.
• Identity verification providers.
• Background screening providers.
• Technology service providers.
• Customer support providers.
• Government authorities where required by law.
• Courts or law enforcement where legally required.

6. Customer and Professional Communication

To improve service quality and customer protection, BettaTrust may monitor communications conducted through the Platform where permitted by applicable law.

7. Data Security

BettaTrust uses reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access.
• Loss.
• Theft.
• Misuse.
• Disclosure.
• Alteration.
• Destruction.

However, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Resolve disputes.
• Meet legal obligations.
• Prevent fraud.
• Maintain business records.

After the applicable retention period, information will be securely deleted or anonymized where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict certain processing.
• Object to certain processing.
• Withdraw consent where consent is the basis for processing.
• Request a copy of your personal information where applicable.

Some requests may be limited where BettaTrust has legal obligations or legitimate reasons to retain certain information.

10. Cookies and Similar Technologies

BettaTrust may use cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyze traffic.
• Improve security.
• Enhance user experience.

You may control cookies through your browser settings, although disabling certain cookies may affect Platform functionality.

11. Third-Party Services

The Platform may contain links to third-party websites or integrate third-party services.

BettaTrust is not responsible for the privacy practices of those third parties.

12. Children’s Privacy

BettaTrust is not intended for individuals under the age of 18 unless permitted by applicable law and used with appropriate authorization where required.

We do not knowingly collect personal information from children in violation of applicable laws.

13. International Transfers

Where necessary, personal information may be processed or transferred across jurisdictions using appropriate safeguards and in accordance with applicable data protection laws.

14. Fraud Prevention

BettaTrust may process personal information to detect, investigate, and prevent fraud, identity theft, money laundering, abuse of the Platform, or other unlawful activities.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material updates will be published on our website, mobile application, or communicated through other appropriate channels.

Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

BettaTrust

Website: www.bettatrust.com

Email: privacy@bettatrust.com

Customer Support: support@bettatrust.com