Terms of Service

Welcome to BettaTrust.

These Terms of Service (“Terms”) govern your access to and use of the BettaTrust website, mobile application, and all services provided by BettaTrust (“Platform”).

By creating an account, requesting a service, registering as a professional, or using our platform, you agree to these Terms.

1. About BettaTrust

BettaTrust is a trust, verification, and professional services platform that connects individuals, households, businesses, and organizations with verified independent professionals and trusted service providers.

Our mission is to make it easier and safer for people to find reliable professionals by combining verification, quality monitoring, customer support, and technology.

BettaTrust provides services including but not limited to:

• Professional verification
• Identity verification
• Background screening
• Business verification
• Vendor management
• Recruitment support
• Workforce solutions
• Property and facility services
• Project coordination
• Customer support
• Marketplace services connecting customers with verified professionals
• Other trust-related services offered by BettaTrust.

2. Acceptance of These Terms

By accessing or using BettaTrust, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will comply with these Terms and all applicable laws.

3. User Accounts

Users may create an account to access BettaTrust services.

You agree to:

• Provide accurate information.
• Keep your login credentials secure.
• Notify BettaTrust immediately if you suspect unauthorized access.

BettaTrust may suspend or terminate accounts that contain false information, fraudulent activity, abusive behaviour, or violations of these Terms.

4. Our Verification Process

Every professional approved on BettaTrust undergoes a verification process that may include:

• Identity verification
• Address verification
• Background screening
• Skills assessment
• Reference checks
• Qualification review
• Experience review
• Continuous quality monitoring

Verification helps reduce risk but does not guarantee future performance under every circumstance.

5. Booking Services

Customers may request services through the BettaTrust platform.

BettaTrust will:

• Review the request.
• Match the customer with an appropriate verified professional.
• Coordinate the service process where applicable.
• Monitor service quality.
• Provide customer support before, during, and after the service.

A booking becomes confirmed once any required quotation has been accepted and any required payment has been successfully processed.

6. Pricing & Payments

Service pricing depends on factors including:

• Labour
• Materials
• Project size
• Complexity
• Location
• Time requirements
• Platform coordination
• Applicable service fees

Customers receive pricing before work begins.

Payments are processed through approved payment providers.

Professionals receive payment according to BettaTrust’s payment procedures after the applicable service requirements have been met.

7. Customer Responsibilities

Customers agree to:

• Provide accurate job information.
• Provide safe access to the work location.
• Treat professionals respectfully.
• Make payments through BettaTrust as agreed.
• Promptly report concerns so BettaTrust can assist.

8. Professional Responsibilities

Professionals using BettaTrust agree to:

• Maintain truthful registration information.
• Deliver services professionally.
• Comply with all applicable laws.
• Meet BettaTrust quality standards.
• Maintain any licences or certifications required for their work.
• Treat customers respectfully.
• Protect customer property.
• Follow BettaTrust policies.

Failure to meet these standards may result in suspension or permanent removal from the platform.

9. BettaTrust Customer Protection

Every service booked through BettaTrust includes access to our customer protection process.

Customers who book through BettaTrust benefit from:

• Verified professionals
• Identity verification
• Background screening
• Customer support
• Complaint assistance
• Quality monitoring
• Verified service history
• Ongoing professional reviews
• Platform dispute resolution
• Secure payment processing (where applicable)

These protections are available only for services booked and paid for through BettaTrust.

10. Secure Payments Through BettaTrust

At BettaTrust, your safety and peace of mind are our priority. To protect both customers and professionals, all bookings, quotations, invoices, deposits, milestone payments, balance payments, and any other payments related to a BettaTrust service must be made exclusively through the BettaTrust platform or through payment methods officially approved by BettaTrust.

Customers must never make direct payments to a professional for any service arranged through BettaTrust unless BettaTrust has provided written authorization.

Likewise, professionals must never request, accept, or encourage customers to make payments outside the BettaTrust platform.

Keeping payments within BettaTrust helps ensure:

• Secure payment processing.
• Verified records of every transaction.
• Transparent pricing.
• Payment confirmation for both parties.
• Customer support throughout the service.
• Assistance with disputes when necessary.
• Accurate service history.
• Protection against fraud and unauthorized payment requests.

This process protects both customers and professionals while helping BettaTrust maintain a trusted and accountable marketplace.

11. Customer Protection Guarantee

Every payment made through BettaTrust is backed by our commitment to providing a secure, transparent, and professionally managed service experience.

When you choose BettaTrust, you receive more than access to a professional—you receive the protection of our platform.

For eligible bookings made and paid for through BettaTrust, we provide:

• Verified professionals who have completed our screening process.
• Identity and background verification where applicable.
• Dedicated customer support before, during, and after the service.
• Service coordination and progress monitoring.
• Assistance with complaints and dispute resolution.
• Secure digital payment records.
• Verified service history.
• Ongoing quality monitoring of professionals.
• Fair investigation of genuine service concerns.

These protections are available only for services booked and paid for through the BettaTrust platform.

12. Payments Outside BettaTrust

If a customer or professional chooses to make payment outside the BettaTrust platform, that transaction becomes a private arrangement between those parties.

In such circumstances, BettaTrust will not be responsible for:

• Recovering money paid outside the platform.
• Payment disputes.
• Fraud or scams.
• Cash transactions.
• Bank transfers made directly to a professional.
• Property damage claims arising from private arrangements.
• Poor workmanship under private arrangements.
• Service guarantees.
• Customer protection benefits.
• Platform dispute resolution.
• Any other issue arising from transactions conducted outside BettaTrust.

Services booked or paid for outside the BettaTrust Platform are not eligible for BettaTrust’s customer protection, payment support, complaint resolution process, service guarantees, or any other Platform benefits. Customers and Professionals who choose to transact outside the Platform do so independently and at their own risk.

13. Anti-Circumvention Policy

BettaTrust invests substantial resources in recruiting, screening, verifying, training, monitoring, supporting, and maintaining its network of professionals.

Customers and professionals agree not to use BettaTrust merely to establish contact and then arrange bookings or payments outside the platform in order to avoid BettaTrust’s service fees.

Professionals must not:

• Request direct payment from customers.
• Share personal payment details for BettaTrust bookings.
• Encourage customers to bypass BettaTrust.
• Offer discounts in exchange for off-platform payments.

Customers must not:

• Ask professionals to accept payment outside BettaTrust.
• Make direct payments for BettaTrust bookings.
• Circumvent BettaTrust’s booking or payment process.

Where BettaTrust reasonably determines that either party has intentionally bypassed the platform, BettaTrust may suspend or terminate the relevant account, remove the professional from the platform, cancel pending bookings, withhold payouts where permitted by law or contract, or take any other action available under these Terms or applicable law.

14. Reviews & Ratings

Customers may leave honest reviews based on their experience.

BettaTrust may remove reviews that are:

• False
• Misleading
• Defamatory
• Abusive
• Fraudulent
• Spam
• Offensive

15. Cancellation & Rescheduling

Customers may cancel before work begins.

Where professionals have already travelled or incurred approved costs, reasonable cancellation charges may apply.

Any applicable charges will be communicated before processing.

16. Complaints & Dispute Resolution

If a dispute arises, BettaTrust will make reasonable efforts to assist both parties in reaching a fair resolution.

Depending on the circumstances, BettaTrust may:

• Request additional evidence.
• Review communications and records.
• Speak with both parties.
• Recommend an appropriate resolution.
• Suspend or remove professionals who violate BettaTrust policies.

BettaTrust aims to resolve disputes fairly, but some disputes may require resolution directly between the customer and the professional or through legal processes where appropriate.

17. Limitation of Liability

BettaTrust exercises reasonable care in verifying professionals and operating the platform.

Except where liability cannot legally be excluded, BettaTrust is not responsible for losses arising from matters outside its reasonable control, including inaccurate information provided by users or independent actions taken by customers or professionals.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable law.

18. Privacy

BettaTrust respects your privacy.

Personal information is collected, stored, used, and protected in accordance with our Privacy Policy and applicable data protection laws.

19. Intellectual Property

The BettaTrust name, logo, branding, software, content, graphics, designs, trademarks, and other intellectual property belong to BettaTrust or its licensors and may not be copied, reproduced, or used without prior written permission.

20. Changes to These Terms

BettaTrust may update these Terms from time to time.

Material changes will be published on the website or app.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria, unless otherwise required by applicable law.

22. Contact Us

BettaTrust

Website: www.bettatrust.com

Email: hello@bettatrust.com

Customer Support: support@bettatrust.com