Protected Payments Guarantee
Your payment is securely processed through our payment partner. After the Professional marks the job as complete, you’ll have up to 24 hours to report any genuine issues. If no issue is reported within that period, payment is released according to BettaTrust’s payment procedures.
Step-by-Step Security
How Protected Payments Work
Understand the complete payment flow before you book.
Step 1 – Book a Professional
Select your required service and submit your booking details with a verified professional.
Step 2 – Pay Securely
Your payment is securely processed through our regulated payment partner and held safely.
Step 3 – Job Completed
The professional arrives at your location and marks the job as complete when work is done.
Step 4 – Confirm Completion
Once confirmed, payment is released immediately.
Step 5 – Rate & Review
Rate your experience and leave a review to help build a trusted community for everyone.
schedule24-Hour Payment Review Policy
play_circleWhen the Review Period Starts
The 24-hour review clock begins the exact moment the Professional marks the job as complete inside the BettaTrust mobile app or platform.
report_problemReporting Genuine Issues
If you observe incomplete work, damage, or genuine non-compliance with the agreed quote, tap "Report Issue" on your booking screen within 24 hours.
pause_circleWhat Happens During a Report
Payment release is instantly paused. A BettaTrust supervisor investigates the dispute, conducts an inspection if necessary, and ensures fair resolution.
check_circleAutomatic Payment Release
If no issue is reported within the 24-hour window, payment is automatically released to the Professional according to BettaTrust payment procedures.