Frequently Asked Questions
How does the BettaTrust payment protection work?
When you accept a quote from an professional, you are required to pay the funds into BettaTrust's secure payment wallet. The professional will see that the money is secured by us and proceed to do the job. We only send the money to the professional after you have marked the job as "Satisfactory" on the app.
What happens if the professional does a bad job?
If the work is substandard, you can raise an issue in the app. The professional will not be paid. One of our qualified BettaTrust Supervisors will physically inspect the job and mandate the professional to fix it, or we will issue you a full refund.
Is the Call-out/Transport fee refundable?
No. If an professional reports to your location to inspect the job and give you a quote, the call-out fee is paid to them even if you refuse their quote. This protects our professionals' time and transport costs in traffic.